Shipping policy

Last Updated: September 28, 2026

Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read the following Shipping Policy to understand our order processing and delivery process.

1. Order Processing

  • Orders are generally processed within 24–48 business hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festive seasons, or promotional periods, processing may take slightly longer.

2. Shipping & Delivery

We currently ship orders across India.

Estimated delivery time after dispatch:

  • Metro Cities: 2–4 business days
  • Rest of India: 5–7 business days
  • Remote/Hard-to-Reach Areas: 6–10 business days

Delivery timelines are estimates and may vary depending on the courier service, destination, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Free Shipping: Orders above the applicable free-shipping threshold displayed on our website are eligible for free standard shipping.
  • Any promotional shipping offer will be subject to the terms mentioned during the promotion.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation and tracking details through your registered email address, phone number, or WhatsApp, where applicable.

You can use the tracking information to check the current status of your shipment.

5. Incorrect Address or Contact Details

Please make sure your shipping address, PIN code, phone number, and other contact details are correct before placing your order.

If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply for re-shipping the order.

6. Delayed Delivery

Although we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural events
  • Incorrect address or PIN code
  • Remote delivery locations
  • High order volumes
  • Other circumstances beyond our control

We appreciate your patience in such situations.

7. Lost or Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible with photographs/videos of the package and product.

For packages that are lost or significantly delayed, please contact our customer support team so that we can coordinate with the courier partner and investigate the shipment.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided delivery address.

If the package is returned to us because of repeated unsuccessful delivery attempts, an additional shipping charge may apply for re-dispatch.

9. Cash on Delivery (COD)

If COD is available for your location and order, the applicable COD terms and charges will be displayed during checkout.

COD availability may vary depending on the delivery PIN code and courier service.

10. International Shipping

At present, our standard shipping service is available within India. If international shipping becomes available, applicable shipping charges, delivery timelines, customs duties, and taxes will be communicated at checkout.

11. Contact Us

If you have any questions regarding your shipment, tracking, or delivery, please contact us:

Store: Statizce
Email: 306rppl@gmail.com
Phone: +91 98314 33374
Address: RONAK COMPOUND, Narolgam, GATE NO. 2, 382405, Ahmedabad, Gujarat, India